Read the following scenario:

A client comes to your office without an appointment. The client, a 40-year-old female, has been working to gain custody of her two, school-aged children. She is visibly upset, crying and yelling on her phone. She enters your office, indicating the court hearing for her children has been rescheduled due to her missing an important home visit. She has asked you contact the courts to advocate on her behalf. Although this is outside the realm of your role, you would like to show the client you are interested in supporting her concerns.

Write

a 700- to 1,050-word APA formatted paper that includes a transcript of how you would respond to the scenario

Focus

your discussion on how you will demonstrate and utilize the following:

• Unconditional Positive regard and empathy
• Building Rapport (include details of your office environment that are most conducive to establishing rapport, as well as behaviors of you, as the therapist, that help establish rapport)
• Active Listening
• Minimizing distractions and barriers (both external and internal)
• Appropriate documentation