Part One: Deliverable 4 – Communication

Competency

This competency will allow you to dissect examples of workplace communication and construct solutions using communication methodology.

Instructions

In your role as NoJax’s organizational behavior consultant, you continue to focus on the area of communication. Before this company can expand into other markets, there are barriers within their communication processes that need to be addressed. To help NoJax build better-working relationships with their employees, some areas of communication will need to be changed.

Use what you learned about workplace communication in this module to write a report that assesses the following areas of NoJax based on the company background document.

• Identify perceived barriers within the management structure that may hinder the process of communication.
• What are potential problems that management may have when communicating with employees?
• Based on the culture of the company and management backgrounds, what do you think may be obstructing communication? Support your thoughts with relevant evidence from the company background.

Grading Rubric

F	F	C	B	A
0	1	2	3	4
No Pass	No Pass	Competence	Proficiency	Mastery
Not Submitted	No identification of barriers within structure and nothing about the process of communication.	Identified barriers within structure and lack of communication process but no supporting evidence.	Identified barriers and lack of process of communication but explanation is underdeveloped.	Identified barriers and lack of process of communication and fully explains basic features.
Not Submitted	No identification of potential communication problems between management and employees.	Identified potential communication problems between management and employees, but didn’t explain them.	Identified potential communication problems between management and employees, but only partially explained them.	Identified potential communication problems between management and employees, and fully explained them.
Not Submitted	No obstructions identified in communication from the culture.	Identified obstructions in communication from the culture but didn’t provide supporting evidence.	Identified obstructions in communication from the culture and provided some supporting evidence.	Identified obstructions in communication from the culture and provided relevant supporting evidence.
Not Submitted	No obstructions identified in communication from management backgrounds.	Identified some obstructions in communication from management backgrounds, but did not provide supporting evidence.	Identified perceived obstructions in communication from management backgrounds, and provided some supporting evidence.	Identified perceived obstructions in communication from management backgrounds, and provided relevant supporting evidence.

Part Two: Deliverable 5 – Conflict

Competency

This competency will allow you to demonstrate the use of conflict management and negotiation strategies in decision making.

Instructions

In your role as NoJax’s organizational behavior consultant, you continue to focus on the area of conflict management. NoJax currently has some constraints within their structure that have the potential to create conflict and lacks the necessary relationship-based structure to handle them. To address or avoid conflict, some strategies and processes will need to be implemented.

You will need to consider the information presented in the company background document and information within the module to conduct your conflict management assessment. Identify potential areas of conflict within the management structure and organizational constraints that may be affecting decision making. Address the following in your report:

• What do you perceive to be constraints in the structure that may hinder effective decision making and why?
• Using the decision-making process, identify and explain ways NoJax can make decisions more effectively.
• How can the elements and techniques of negotiation be used to reduce potential conflict with employees?
• Identify and explain the steps in conflict management that NoJax should use to address issues that they may encounter.

Grading Rubric

F	F	C	B	A
0	1	2	3	4
No Pass	No Pass	Competence	Proficiency	Mastery
Not Submitted	No identification of constraints within structure that may hinder effective decision making.	Identified constraints within structure that may hinder effective decision making but offers no explanation of why.	Identified constraints within structure that may hinder effective decision making and offers an incomplete or inaccurate explanation of why.	Identified constraints within structure that may hinder effective decision making and offers a complete and accurate explanation of why.
Not Submitted	Identified some of the decision making elements, but provided no explanation of how they can be used to make decisions more effectively.	Identified 2-3 of the decision making elements and explained how they can be used to make decisions more effectively.	Identified 4-5 of the decision making elements and explained how they can be used to make decisions more effectively.	Identified all 6 of the decision making elements and explained how they can be used to make decisions more effectively.
Not Submitted	Identified some of the elements and techniques of negotiation, but provided no explanation of how they can be used to reduce potential conflict.	Identified 2-3 elements and techniques of negotiation and explained how they can be used to reduce potential conflict.	Identified 4-5 elements and techniques of negotiation and explained how they can be used to reduce potential conflict.	Identified all 6 of the elements and techniques of negotiation and explained how they can be used to reduce potential conflict.
Not Submitted	No identification of the steps in conflict management or how NoJax should address issues that they may encounter.	Identified 1 of the steps in conflict management and explained how NoJax should address issues that they may encounter.	Identified 2-3 of the steps in conflict management but didn’t completely explained how NoJax should address issues that they may encounter.	Identified all 4 of the steps in conflict management and completely explained how NoJax should address issues that they may encounter.

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