Customer Service Writing Sample

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The Secretary of the department of Veterans Affairs has emphasized the importance of providing good customer service to all of our stakeholders. How should the Office of Small Disadvantaged Business Utilization – OSDBU apply the principles of customer service in order to create a culture and a system
for achieving the secretary’s objective? What are the biggest challenges the organization will face in achieving those objectives and how can we overcome them? What are the key elements you would propose to be included in such a system?

  • The paper can be a maximum of 5 pages and in any format you deem appropriate.

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