Knowledge Management Systems and CRM.

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In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

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Note: It should be plagiarism free. Need to be in APA format and question should have a minimum of 400 to 500 words and question and answers should have citations/ references. Indicate at least one source or reference for every question on your original post. You can use your textbook or current research articles.

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