This is an assignment for the Leadership of Healthcare Organizations course.
Assignment Three Template 3.1a Self-Esteem Discussion of your self-esteem test and 7 exercises. What did you learn about yourself? Provide your 7 exercise responses here: 1. Ten things you love about yourself. 2. Ten skills you possess. 3. Five achievements you are proud of. 4. Three occasions where you have overcome adversity. 5. List five people that have helped you. 6. List five people you have helped. 7. List 50 things you appreciate about your life (you can quit after 10-15 on this one, you get the point) Confronting Boundary Violations ISP – Confronting Boundary Violations Proof it was done: Discussion Questions: 1. What are your fears about saying no to boundary violations? 2. What are your strengths and weaknesses and in setting boundaries? What could be improved? 3. What are your strengths and weaknesses in in using these key behaviors? What could be improved? 4. Which situations are most difficult for you, and why? Confronting Personal Boundary Violations Feedback Form: FEEDBACK FROM FOR WHEN CONFRONTING OTHERS ON BOUNDARY VIOLATIONS Key Behaviors Was it accomplished? Problems/Suggestions Think about and consciously set your boundaries. Write this down if necessary. Once a boundary has been set, let others know what it is. If a coworker says he will call you in the evening, you can simply say, “Please don’t call me after 8 pm.” When boundaries have been violated, address the issues as soon as possible in a controlled and positive manner. Respectfully and tactfully tell people what the boundary was and what they did. Do not defend the boundary. Do not beat around the bush or expect things to happen without your request. Say what effect their behavior had on you, and request they do not do it again. Clearly ask for what you need or want—over and over if needed. Involve your supervisor when boundary violations continue to occur. ISP Making and Refusing Requests Proof it was done: Discussion Questions: What are your fears about saying no? Are they realistic or avoidable? What are your strengths and weaknesses in refusing requests? What could be improved? What are your strengths and weaknesses in making requests? What could be improved? Which situations are most difficult for you, and why? Request Feedback Form: Key Behaviors Was it accomplished? Problems/Suggestions Give your attention to the person Maintain appropriate nonverbal cues. Use an empathetic statement to show consideration for the person (optional). Make an “I” statement to request, i.e., “I would like, “ “I need,” “I want.” Explain the specific tasks and indicate completion time. Explain briefly why the task is important (optional). Obtain confirmation of understanding and agreement to do the task. Deny Feedback Form: Key Behaviors Was it accomplished? Problems/Suggestions Give your attention to the requesting person. Maintain appropriate nonverbal behavior, e.g. Firm voice, comfortable body posture, and eye contact. Clarify the request (Optional). Use an “I” statement to express your feelings or beliefs about the request. Refuse with “I prefer not to…”, “I don’t want to…” Give a brief explanation. Agree with manipulative criticism but do not change your position. Offer alternatives to the requesting person (optional). 3.2a Assertiveness Your comfort zone figure goes here ISP Assertive Communication The following is to be done individually: ASSERTIVENESS SITUATIONS FORM Develop a passive, an aggressive and an assertive response to each of the following situations. Include the verbal and nonverbal components. A coworker worked overtime all week to complete a project. You see some serious mistakes in it. You say… Verbal Nonverbal Passive Assertive Aggressive You have just completed an assignment. Your manager compliments you on it. You say… Verbal Nonverbal Passive Assertive Aggressive You work in a large clinic as a nurse. You are frequently moved around from department to department with no consideration for your needs. You have brought the issue up before with your supervisor, but nothing was done. You go to your manager (higher up) and say… Verbal Nonverbal Passive Assertive Aggressive You are late for a class as a student because you had to work overtime at your job. Your instructor embarrasses you in front of the whole class. You say… Verbal Nonverbal Passive Assertive Aggressive You are a manager. One of the clerks in your department is telling a member of a customer’s family about a company policy. The information is incorrect. You say… Verbal Nonverbal Passive Assertive Aggressive You are a female worker. A boss in another section of the company, after completing a difficult project, remarks that you have a cute body. You say… Verbal Nonverbal Passive Assertive Aggressive 7. You are a manager. An employee storms into your office complaining about being cheated by a coworker. You are working at your computer and say… Verbal Nonverbal Passive Assertive Aggressive 8. An employee comes in late for the third time on the afternoon shift. You have spoken to him/her before and he/she has plenty of excuses. This time, you say… Verbal Nonverbal Passive Assertive Aggressive 3.2b Courage Discussion of my courage exercises Your Courage Action Plan: Self-Handicap What is the Situation Impact on Others Specific Behavioral Plan of Action Timeline Assessment                                     3.2c Resilience Place your test scores here with a short discussion of what you learned in this section. FINAL NOTES: Please rate this assignment for its worth to furthering your career: How did it help? How could it be made better? 10