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Mod 8 Discussion
Throughout life, there is an opportunity for conflict to occur. The nature of people, self-interest, frustration, competing interests, and scare resources can contribute to barriers, dysfunction, withdrawal, and anger outbursts. Supervisors need to be able to develop strategies to reduce conflict and smooth out hurt feelings.
Scenario: You supervise employees who originate from various socio-economic groups. Several employees have formed personal friendships to include socialization, personal lending, car pools, etc. Not everyone is included which has created exclusion and interpersonal conflict. This hurts business due to trading work shifts, fill-ins, and intra-departmental cooperation. How would you handle this to the benefit of the workforce and organization?