You were hired as a charge analyst a few months ago at Bryant Hospital. Due to lack of proper training, you have steadily fallen behind in billing for hospital services to patients, and patients are now complaining about receiving late bills, even after they have made payments. The hospital is suffering from both a collections standpoint and a public relations stand-point because of late billings, and the is now facing an internal audit.

1} What problems will the internal audit discover? How will the hospital address these problems?

2} What can the hospital do to process the bills in a timely manner? Are you the sole reason for the late billing? Who else should be held accountable? Are the patients still responsible for the late billings?

3} What if they refuse to pay because the hospital was not upfront about the costs?