Thinking about a recent product or service that you purchased, can you describe the likely SCM process (Fawcett et. Al. 2019, sec. 1.5) that took place to bring the product or service to you? How did the process add value to you as the customer (Fawcett et. Al. 2019, sec. 2.3)? Did the product or service meet your expectations? If it didn't meet your expectations, how do you think the process could be improved (Fawcett et. Al. 2019, sec. 8.3)?
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